Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (Webcast)
June 3, 2014
Summary
This Webcast focused on the collection of patient comments and their use in public reports that are designed to inform consumers about health care providers. Online patient ratings and reviews of physicians are growing in number, yet many observers are concerned about the effects and representativeness of the patient comments that are posted. In this Webcast, researchers discussed an ongoing ´óÏóÊÓƵstudy of methods for eliciting representative patient comments and reporting those comments in a coherent manner with standardized measures of physician quality, including CAHPS measures of patient experience and clinical measures of patient treatment.
The speakers in this Webcast discussed the following topics:
- What do we know so far about the effect of patients’ comments on the perceptions and use of standardized measures in public reports?
- How could we collect comments that are representative, well-balanced, and aligned with the aspects of patient experience that are proven to be important to consumers?
- How can we report comments in a way that reduces the complexity of a report and strengthens the overall value of comparative information on health care providers?
Speakers and PowerPoint Slides
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Dale Shaller, MPA Managing Director, CAHPS Database Shaller Consulting Group
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Steven Martino Behavioral Scientist RAND |
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Rachel Grob, PhD Senior Scientist Center for Patient Partnerships and Department of Family Medicine University of Wisconsin
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Mark Schlesinger, PhD Professor of Health Policy Yale School of Public Health |
Recording
- Listen to the Webcast (Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (mp3) [1 hr, 54 sec])
- Watch the Webcast Video (1 hour, 26 minutes, 29 seconds)
Transcript
Read the transcript of the Webcast (PDF, 270 KB)
Related Material
- "How Patient Comments Affect Consumers' Use of Physician Performance Measures" by Kanouse DC, Schlesinger, M, Shaller D, et al. Medical Care. In press.
- "" by Schlesinger M, et al. N Engl J Med, August 2015. 373;7:675-679.
- "" by Schlesinger M, et al., Medical Care, November 2012.
- "" by Schlesinger M, et al., Med Care Res Rev, September 2013.
- "" by Greaves F, et al., Med Care Res Rev, May 2014.
