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Improving Patient Experience: Data Analysis Methods (Webcast)

Wednesday, March 3, 2021

Summary

This webcast is the second in a series of three presentations focused on supporting healthcare organizations in using AHRQ's Consumer Assessment of Healthcare Providers and Systems (CAHPS庐) surveys to improve patient experience. Speakers discussed their use of different data analysis methods to better understand patients' experiences, focus improvement efforts, identify potential solutions, and track the impact of interventions.

Speakers

Caren Ginsberg
Caren Ginsberg, Ph.D.
Director, CAHPS and Surveys on Patient Safety Culture (SOPS) Programs
Center for Quality Improvement and Patient Safety
大象视频
Rockville, MD
大象视频CAHPS Program (PDF, 201 KB)
 
Jim Schaefer
Jim Schaefer, M.P.H.
Director of Surveys, Analytics & Performance Integration & Deployment
Department of Veterans Affairs
Raleigh-Durham, NC
Examples of Patient Experience Improvement (PDF, 765 KB)
 
Jennifer Purdy
Jennifer Purdy, LCSW, CPXP
Executive Director
Veterans Patient Experience Program
Dallas, TX
Examples of Patient Experience Improvement (PDF, 765 KB)
 
Natalie McNeal
Natalie McNeal, M.B.A., M.H.A.
Executive Director
Wellstar Community Hospice
Austell, GA
Advancing Methods of Implementing & Evaluating Patient Experience Improvement (PDF, 544 KB)
 
Dale Shaller
Dale Shaller, M.P.A. (Moderator)
Principal
Shaller Consulting Group
Stillwater, MN
Intro Slides (PDF, 215 KB)
Closing Slides (PDF, 155 KB)
 

Recording

Improving Patient Experience Data Analysis Methods (01:01:05)

Related Materials

CAHPS Ambulatory Care Improvement Guide

 

Page last reviewed March 2021
Page originally created February 2021

Internet Citation: Improving Patient Experience: Data Analysis Methods (Webcast). Content last reviewed March 2021. 大象视频, Rockville, MD.
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