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The CAHPS Home and Community-Based Services (HCBS) Survey Database is a central repository of survey data from State Medicaid agencies and the managed care entities with which they contract that have administered the HCBS CAHPS survey and chose to submit their data to the Database. Its purpose is to help evaluate, compare, and improve the quality of services provided by both fee-for-service HCBS and managed long-term services and supports programs. This database became operational in early 2020; it is a joint project between the ´óÏóÊÓƵ and the Centers for Medicare & Medicaid Services.

• Participating in the HCBS Survey Database. Participation is free and open to all users of this survey, provided the questionnaires are administered in a manner consistent with CAHPS guidance and survey data are submitted according to CAHPS specifications.
• Using the data for research. De-identified data files at the respondent and program type level are also available for approved research.

Review Results from the HCBS Survey Database

Aggregated results from the HCBS Survey Database can be reviewed in two formats: Chartbooks and Data Tools.

Chartbooks

HCBS Survey Chartbooks summarize the survey results in a given year.

• 2025 HCBS Chartbook (PDF, 1.7 MB); 2025 Highlights; Infographic (PDF, 437 KB)  
• 2024 HCBS Chartbook (PDF, 1.7 MB); 2024 Highlights; Infographic (PDF, 439 KB)
• 2023 HCBS Chartbook (PDF, 1.3 MB); 2023 Highlights: Infographic (PDF, 454 KB).

CAHPS Data Tools

The for the HCBS Survey Database displays aggregated results for composite measures, rating measures, and individual survey items. This CAHPS Data Tool presents the following data:

• Overview: The number of programs and respondents represented in the most recent surveys.
• Top Box Results: The percentage of survey respondents who chose the most positive score for a given item’s response scale.
• Bar Charts: A graphical distribution of survey results that shows the top, bottom, and middle response categories.

Learn More About This Database

Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database Webcast (June 6, 2024)

Participating in the 2023 CAHPS® Home and Community-Based Services Survey Database Webcast (36:52)