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For more information: Patient Experience Measures for the CAHPS American Indian Survey (PDF, 636 KB)

Getting Care Quickly

Q4          Patient got appointment for urgent care as soon as needed
Q7          Patient got appointment for non-urgent care as soon as needed
Q5          How long patient waited between trying to get an appointment for urgent care and seeing a provider
Q11        Patient informed of wait time for appointment

Getting Needed Care

Q9          Patient got medical help or advice needed after regular hours
Q30        Easy to get appointments with specialists
Q35        Easy to get needed care, tests, or treatment
Q55        Patient got needed prescription medicine through clinic
Q54        Easy to get needed prescription medicine through clinic

How Well Health Professionals Communicate

Q36        Provider explained things in a way that was easy to understand
Q37        Provider listened carefully to patient
Q38        Provider showed respect for what patient had to say
Q39        Provider spent enough time with patient
Q41        Provider explained the purpose of medicines in a way that was easy to understand
Q43        Provider explained in a way that was easy to understand what to do if illness or health condition got worse or came back
Q45        Someone from provider’s office followed up with patient to give results of blood test, x ray, or other test
Q46        Provider explained test results in a way that was easy to understand
Q20        Provider encouraged patient to talk about health concerns

Helpful, Courteous, and Respectful Office Staff

Q51        Clerks and receptionists were helpful
Q52        Clerks and receptionists were courteous and respectful

Guidance About Your Personal Health*

Q21        Patient and provider talked about diet and eating habits
Q22        Patient and provider talked about the exercise or physical activity
Q25        Provider advised patient to quit smoking or stop using tobacco
Q26        Provider recommended or discussed medication to help patient quit smoking or using tobacco
Q27        Provider recommended or discussed methods or strategies other than medication to help patient quit smoking or using tobacco

Perceived Discrimination Because of Tribal Affiliation*

Q58        Patient felt provider judged patient unfairly or treated patient with disrespect because of tribal affiliation
Q59        Patient felt provider judged patient unfairly or treated patient with disrespect because of blood quantum level

Shared Decisionmaking*

Q49        Provider talked about pros and cons of choices for treatment or health care
Q50        Provider asked what patient thought was best for patient

Coordination of Care*

Q17        Provider seemed informed and up-to-date about care from specialists

Patients’ Ratings

Q28        Rating of provider
Q56        Rating of clinic

* Note: The CAHPS Consortium has not developed and tested labels for these composite measures.