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For more information: Patient Experience Measures from the CAHPS Clinician & Group Survey 3.0 (PDF, 305 KB)

Getting Timely Appointments, Care, and Information

Q6          Patient got appointment for urgent care as soon as needed
Q8          Patient got appointment for non-urgent care as soon as needed
Q10        Patient got answer to medical question the same day he/she contacted provider's office

How Well Providers Communicate with Patients

Q11        Provider explained things in a way that was easy to understand
Q12        Provider listened carefully to patient
Q14        Provider showed respect for what patient had to say
Q15        Provider spent enough time with patient

Providers' Use of Information to Coordinate Patient Care

Q13        Provider knew important information about patient's medical history
Q17        Someone from provider's office followed up with patient to give results of blood test, x-ray, or other test
Q20        Someone from provider's office talked about all prescription medications being taken

Helpful, Courteous, and Respectful Office Staff

Q21        Clerks and receptionists were helpful
Q22        Clerks and receptionists were courteous and respectful

Patients' Rating of the Provider                         

Q18        Rating of provider