´óÏóÊÓƵ

Alegría M, Polo A, Gao S, Santana L, Rothstein D, Jimenez A, Hunter ML, Mendieta F, Oddo V, Normand SL. Evaluation of a patient activation and empowerment intervention in mental health care. Med Care 2008 Mar;46(3):247-56.

Altshuler L, Plaksin J, Zabar S, Wallach A, Sawicki C, Kundrod S, Kalet A. Transforming the Patient Role to Achieve Better Outcomes Through a Patient Empowerment Program: A Randomized Wait-List Control Trial Protocol. JMIR Res Protoc 2016 Apr 21;5(2):e68.

Arbuthnott A. The effect of physician–patient collaboration on patient adherence in non-psychiatric medicine. Patient Education and Counseling 2009;77:60-7.

Beck RS, Daughtridge R, Sloane PD. Physician–patient communication in the primary care office: a systematic review. Journal of the American Board of Family Practice 2002 January–February 15(1):25-38.

Bellander T, Karlsson AM. Patient participation and learning in medical consultations about congenital heart defects. PLoS One 2019 Jul 24;14(7):e0220136.

Callahan EJ, Bertakis KD, Azari R, Robbins JA, Helms LJ, Chang DW. The influence of patient age on primary care resident physician–patient interaction. Journal of the American Geriatrics Society 2000 January;48(1):30-5.

Corina I, Abram M, Halperin D. The Patient's Role in Patient Safety. Obstet Gynecol Clin North Am 2019 Jun;46(2):215-225.

Daaleman TP, Mueller J. Chatting behavior and patient satisfaction in the outpatient encounter. Journal of the National Medical Association 2004 May;96(5):666-70.

Davis RE, Koutantji M, Vincent CA. How willing are patients to question healthcare staff on issues related to the quality and safety of their healthcare? An exploratory study. Quality & Safety in Health Care 2008;17(2):90-6. doi:10.1136/qshc.2007.023754.

Elder NC, Regan SL, Pallerla H, et al. Educating Seniors to Be Patient Safety Self-Advocates in Primary Care. Journal of Patient Safety 2008;4(2).

Engel KG, Heisler M, Smith DM, et al. Patient comprehension of emergency department care and instructions: are patients aware of when they do not understand? Annals of Emergency Medicine 2009;53(4):454-461.e15. doi:10.1016/j.annemergmed.2008.05.016.

Ericsson C, Skagerström J, Schildmeijer K, et al. Can patients contribute to safer care in meetings with healthcare professionals? A crosssectional survey of patient perceptions and beliefs. BMJ Quality & Safety 2019;28(8):657-666. doi:10.1136/bmjqs-2018-008524.

Harrington J, Noble LM, Newman SP. Improving patients’ communication with doctors: a systematic review of intervention studies. Patient Education and Counseling 2004;52:7-16.

Haskard Zolnierek KB, DiMatteo MR. Physician communication and patient adherence to treatment: a meta-analysis. Medical Care 2009 August;47(8):826-34.

Hong K, Hong YD, Cooke CE. Medication errors in community pharmacies: The need for commitment, transparency, and research. Res Social Adm Pharm 2019 Jul;15(7):823-826.

Jackson JL. Communication about symptoms in primary care: impact on patient outcomes. Journal of Alternative and Complementary Medicine 2005;11(Supplement 1):S-51–S-56.

Judson TJ, Detsky AS, Press MJ. Encouraging patients to ask questions: how to overcome "white-coat silence". JAMA 2013 Jun 12;309(22):2325-6.

Katz MG, Jacobson TA, Veledar E, Kripalani S. Patient literacy and question-asking behavior during the medical encounter: a mixed-methods analysis. J Gen Intern Med 2007 Jun;22(6):782-6.

Kripalani S, Jacobson TA, Mugalla IC, Cawthon CR, Niesner KJ, Vaccarino V. Health literacy and the quality of physician–patient communication during hospitalization. Journal of Hospital Medicine 2010 May/June;5(5):269-75.

Lafata JE, Shay LA, Brown R, Street RL. Office-Based Tools and Primary Care Visit Communication, Length, and Preventive Service Delivery. Health Serv Res 2016;51(2):728-745.

Levinson W, Pizzo PA. Patient–physician communication: it’s about time. JAMA 2011 May 4;305(17):1802-3.

Martinez LS, Schwartz JS, Freres D, Fraze T, Hornik RC. Patient–clinician information engagement increases treatment decision satisfaction among cancer patients through feeling of being informed. Patient Education and Counseling 2009;77:384-90.

Mazor KM, Rubin DL, Roblin DW, et al. Health literacy-listening skill and patient questions following cancer prevention and screening discussions. Health Expect 2016;19(4):920-934.

McCaffery KJ, Morony S, Muscat DM, Hayen A, Shepherd HL, Dhillon HM, Smith SK, Cvejic E, Meshreky W, Luxford K, Nutbeam D. Evaluation of an Australian Health Literacy Program Delivered in Adult Education Settings. Health Lit Res Pract 2019 Oct 3;3(3 Suppl):S42-S57.

McNeill C, Washburn L, Hadden KB, Moon Z. Evaluating the Effectiveness of the How to Talk to Your Doctor HANDbook Program. Health Lit Res Pract 2019;3(2):e103-e109. Published 2019 May 31.

Michalopoulou G, Falzarano P, Arfken C, Rosenberg D. Implementing Ask Me 3 to improve African American patient satisfaction and perceptions of physician cultural competency. J Cult Divers 2010 Summer;17(2):62-7.

Mira JJ, Orozco-Beltrán D, Pérez-Jover V, et al. Physician patient communication failure facilitates medication errors in older polymedicated patients with multiple comorbidities. Family Practice 2013;30(1):56-63. doi:10.1093/fampra/cms046.

Mika VS, Wood PR, Weiss BD, Treviño L. Ask Me 3: improving communication in a Hispanic pediatric outpatient practice. Am J Health Behav 2007 Sep-Oct;31 Suppl 1:S115-21.

Muscat DM, Shepherd HL, Nutbeam D, Morony S, Smith SK, Dhillon HM, Trevenal L, Hayen A, Luxford K, McCaffery K. Developing Verbal Health Literacy with Adult Learners Through Training in Shared Decision-Making. Health Lit Res Pract 2017 Dec 11;1(4):e257-e268.

Muscat, Danielle M et al. Skills for Shared Decision-Making: Evaluation of a Health Literacy Program for Consumers with Lower Literacy Levels. Health Literacy Research and Practice 3(3) Suppl S58-S74. 3 Oct. 2019.

Muscat DM, Chang EH, Thompson R, Cvejic E, Tracy M, Zadro J, Smith JK, Lindner R, McCaffery K. Evaluation of the Choosing Wisely Australia 5 Questions resource and a shared decision-making preparation video: protocol for an online experiment. BMJ Open 2019 Nov 14;9(11):e033126.

Ohtaki S, Ohtaki T, Fetters MD. Doctor–patient communication: a comparison of the USA and Japan. Family Practice 2003;20(3):276-82.

Park M, Giap T-T-T. Patient and family engagement as a potential approach for improving patient safety: A systematic review. Journal of Advanced Nursing 2020;76(1):62-80. doi:10.1111/jan.14227.

Patient Engagement and Safety. PSNet Patient Safety Primer. 2019 Sept. 7

Reedy AB, Yeh JY, Nowacki AS, et al. Patient, Physician, Medical Assistant, and Office Visit Factors Associated With Medication List Agreement. Journal of Patient Safety 2016;12(1):18-24.

Robinson JD. An interactional structure of medical activities during acute visits and its implications for patients’ participation. Health Communication 2003;15(1):27-59.

Roter DL, Wolff J, Wu A, et al. Patient and family empowerment as agents of ambulatory care safety and quality. BMJ Quality & Safety 2017;26(6):508-512. doi:10.1136/bmjqs-2016-005489.

Roter DL, Stewart M, Putnam SM, Lipkin M, Stiles W, Inui TS. The patient–physician relationship: communication patterns of primary care physicians. JAMA 1997 January 22/29;277(4):350-6.

Seamark DA, Seamark CJ. Palliative care in rural areas. Family Practice 2004;21(1):114.

Shemesh D, Olsha O, Goldin I, Danin S. The patient's role in patient safety and the importance of a dedicated vascular access team. Contrib Nephrol 2015;184:234-50.

Shepherd HL, Barratt A, Jones A, Bateson D, Carey K, Trevena LJ, McGeechan K, Del Mar CB, Butow PN, Epstein RM, Entwistle V, Weisberg E. Can consumers learn to ask three questions to improve shared decision making? A feasibility study of the ASK (AskShareKnow) Patient-Clinician Communication Model(®) intervention in a primary health-care setting. Health Expect 2016 Oct;19(5):1160-8.

Street Jr. RL, Gordon HS, Ward MM, Krupat E, Kravitz RL. Patient participation in medical consultations: why some patients are more involved than others. Medical Care 2005 October;43(10):960-9.

Tai-Seale M, Foo PK, Stults CD. Patients with mental health needs are engaged in asking questions, but physicians' responses vary. Health Aff (Millwood) 2013;32(2):259-267.

Teutsch, C. Patient–doctor communication. Medical Clinics of North America 2003;87:11-15-45.

Tracy MC, Shepherd HL, Ivers RG, Mann M, Chiappini L, Trevena LJ. What patients want to ask their doctors: Data analysis from Question Builder, an online question prompt list tool. Patient Educ Couns 2020 May;103(5):937-943

Youm J, Chenok K, Belkora J, Chan V, Bozic KJ. The Emerging Case for Shared Decision Making in Orthopaedics. J Bone Joint Surg Am 2012;94(20):1907-1912.